Diagnostics Centre
If you are encountering a problem with your trolley you may find the solution by clicking on your trolley type below or by using our diagnostic advice sheets (excluding Terrain trolleys).
COMPACT PLUS
- My trolley works intermitently
- My trolley is dead
- My trolley won't switch off
- My trolley is noisy
- My trolley pulls to one side
- A part on my trolley is physically broken
- My trolley doesn't complete a full round of golf
- My battery doesn't charge
- The lights on my charger don't work
- In order to diagnose your issue correctly we recommend that you use our step by step PDF Intermittent Diagnostics sheet, click HERE to view (opens in new window.)
Additionally all issues can be diagnosed by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally. Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team who will be more than happy to talk you through the diagnostic sheet. Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The noise is coming from my Gearbox (grinding sound)
- The noise is coming from my Clutch (clicking or cracking sound)
- The noise is coming from my Front wheel (rattle/bearing noise)
- The noise is coming from my Motor
- The noise doesn't appear to come from any of the above
- START AGAIN
- One of my clutches makes and/or one of the main wheels slip
- The tyre on the rim of one of my main wheel slips
- My front wheels look out of line
- START AGAIN
- We recommend that you purchase a replacement part which can be purchased from our website by clicking HERE. Additionally replacement parts can be purchased from one of our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- At this stage, we feel if would be beneficial to refer you to someone who can help you further with your issue.
This can be diagnosed by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- Refer to call centre/service centre link
- START AGAIN
- The replacement part you require, AKIT6 -Replacement Gearbox Kit, can be purchased from our website by clicking HERE.
Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT6.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, AKIT20 -Replacement Clutch Kit, can be purchased from our website by clicking HERE
Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT20.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, AKIT35B for black or AKIT35S for silver - Front Wheel Kit, can be purchased from our website by clicking HERE. Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT35B for black or AKIT35S for silver
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, CHKIT44 Wheel Tyre Set, can be purchased from our website by clicking HERE. Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part CHKIT44.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- We recommend that you purchase a replacement battery which can be purchased from our website by clicking HERE. Additionally a replacement battery can be purchased from one of our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
ALL TERRAIN
- My trolley works intermitently
- My trolley is dead
- My trolley won't switch off
- My trolley is noisy
- My trolley pulls to one side
- A part on my trolley is physically broken
- My trolley doesn't complete a full round of golf
- My battery doesn't charge
- The lights on my charger don't work
- In order to diagnose your issue correctly we recommend that you use our step by step PDF Intermittent Diagnostics sheet, click HERE to view (opens in new window.)
Additionally all issues can be diagnosed by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally. Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team who will be more than happy to talk you through the diagnostic sheet. Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The noise is coming from my Gearbox (grinding sound)
- The noise is coming from my Clutch (clicking or cracking sound)
- The noise is coming from my Front wheel (rattle/bearing noise)
- The noise is coming from my Motor
- The noise doesn't appear to come from any of the above
- START AGAIN
- One of my clutches makes and/or one of the main wheels slip
- The tyre on the rim of one of my main wheel slips
- My front wheels look out of line
- START AGAIN
- We recommend that you purchase a replacement part which can be purchased from our website by clicking HERE. Additionally replacement parts can be purchased from one of our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- At this stage, we feel if would be beneficial to refer you to someone who can help you further with your issue.
This can be diagnosed by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- Refer to call centre/service centre link
- START AGAIN
- The replacement part you require, AKIT6 -Replacement Gearbox Kit, can be purchased from our website by clicking HERE.
Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT6.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, AKIT20 -Replacement Clutch Kit, can be purchased from our website by clicking HERE.
Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT20.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, AKIT35B for black or AKIT35S for silver - Front Wheel Kit, can be purchased from our website by clicking HERE.
Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT35B for black or AKIT35S for silver
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, UKKIT43 Wheel Tyre Set, can be purchased from our website by clicking HERE. Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part UKKIT43.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- We recommend that you purchase a replacement battery which can be purchased from our website by clicking HERE. Additionally a replacement battery can be purchased from one of our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
COMPACT
- My trolley works intermitently
- My trolley is dead
- My trolley won't switch off
- My trolley is noisy
- My trolley pulls to one side
- A part on my trolley is physically broken
- My trolley doesn't complete a full round of golf
- My battery doesn't charge
- The lights on my charger don't work
- In order to diagnose your issue correctly we recommend that you use our step by step PDF Intermittent Diagnostics sheet, click HERE to view (opens in new window.)
Additionally all issues can be diagnosed by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally. Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team who will be more than happy to talk you through the diagnostic sheet. Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The noise is coming from my Gearbox (grinding sound)
- The noise is coming from my Clutch (clicking or cracking sound)
- The noise is coming from my Front wheel (rattle/bearing noise)
- The noise is coming from my Motor
- The noise doesn't appear to come from any of the above
- START AGAIN
- One of my clutches makes and/or one of the main wheels slip
- The tyre on the rim of one of my main wheel slips
- My front wheels look out of line
- START AGAIN
- We recommend that you purchase a replacement part which can be purchased from our website by clicking HERE.
Additionally replacement parts can be purchased from one of our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- At this stage, we feel if would be beneficial to refer you to someone who can help you further with your issue.
This can be diagnosed by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- Refer to call centre/service centre link
- START AGAIN
- The replacement part you require, AKIT6 -Replacement Gearbox Kit, can be purchased from our website by clicking HERE.
Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT6.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, AKIT20 -Replacement Clutch Kit, can be purchased from our website by clicking HERE.
Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT20.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, AKIT35B for black or AKIT35S for silver - Front Wheel Kit, can be purchased from our website by clicking HERE. Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT35B for black or AKIT35S for silver
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, UKKIT43 Wheel Tyre Set, can be purchased from our website by clicking HERE. Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part UKKIT43.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- We recommend that you purchase a replacement battery which can be purchased from our website by clicking HERE.
Additionally a replacement battery can be purchased from one of our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator (http://hillbilly.co.uk/index.php/service-centre/service-agents/) to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
HI-LITE
- My trolley works intermitently
- My trolley is dead
- My trolley won't switch off
- My trolley is noisy
- My trolley pulls to one side
- A part on my trolley is physically broken
- My trolley doesn't complete a full round of golf
- My battery doesn't charge
- The lights on my charger don't work
- In order to diagnose your issue correctly we recommend that you use our step by step PDF Intermittent Diagnostics sheet, click HERE to view (opens in new window.)
Additionally all issues can be diagnosed by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally. Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team who will be more than happy to talk you through the diagnostic sheet. Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The noise is coming from my Gearbox (grinding sound)
- The noise is coming from my Clutch (clicking or cracking sound)
- The noise is coming from my Front wheel (rattle/bearing noise)
- The noise is coming from my Motor
- The noise doesn't appear to come from any of the above
- START AGAIN
- One of my clutches makes and/or one of the main wheels slip
- The tyre on the rim of one of my main wheel slips
- My front wheels look out of line
- START AGAIN
- We recommend that you purchase a replacement part which can be purchased from our website by clicking HERE.
Additionally replacement parts can be purchased from one of our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- In order to diagnose your issue correctly we recommend that you use our step by step PDF Intermittent Diagnostics sheet, click HERE to view (opens in new window.)
Additionally all issues can be diagnosed by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally. Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team who will be more than happy to talk you through the diagnostic sheet. Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- Refer to call centre/service centre link
- START AGAIN
- The replacement part you require, AKIT6 -Replacement Gearbox Kit, can be purchased from our website by clicking HERE.
Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT6.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, AKIT20 -Replacement Clutch Kit, can be purchased from our website by clicking HERE.
Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT20.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, AKIT35B for black or AKIT35S for silver - Front Wheel Kit, can be purchased from our website by clicking HERE. Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part AKIT35B for black or AKIT35S for silver
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- The replacement part you require, UKKIT43 Wheel Tyre Set, can be purchased from our website by clicking HERE.
Additionally this part can be purchased and fitted by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use our Service Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team and quote part UKKIT43.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
- We recommend that you purchase a replacement battery which can be purchased from our website by clicking HERE. Additionally a replacement battery can be purchased from one of our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Use ou rService Agents Locator to find an approved Hill Billy Service Agent.
Alternatively contact our customer service team.
Our customer service team is available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
Terrain
- For the Terrain trolley all issues can be diagnosed by our network of approved service agents throughout the United Kingdom and Eire, so you can have your golf trolley serviced and repaired locally.
Either use our Service Agents Locator or call our customer service team.
They are available between the hours of 8.30am and 5.00pm, Monday to Friday (excluding bank holidays)
Tel: 01795 413830 - START AGAIN
Diagnostic Advice Sheets
You will need Adobe Acrobat reader to view - you can download this FREE from www.adobe.com
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Spare Parts Fitting Instructions
You will need Adobe Acrobat reader to view - you can download this from www.adobe.com for FREE
- Non-Terrain Instructions
- Terrain Instructions